Privacy Policy

1. Data We Collect

We collect information you provide directly to us and information we gather automatically when you interact with our website. This includes:

• Contact information — your full name, email address, and phone number when you submit an enquiry or quote request.
• Business information — company name and service requirements provided through our contact form.
• Usage data — pages visited, time spent on site, referring URL, browser type, and device information collected automatically through analytics tools.
• Communications — the content of messages you send us, including attachments and any other information you choose to include.
• Shipment details — origin and destination addresses, cargo descriptions, and any other information required to process your logistics request.

2. How We Use Your Data

We use the information we collect for the following purposes:

• To respond to your enquiries, provide quotations, and deliver the logistics services you have requested.
• To send transactional emails including booking confirmations, shipment status updates, and invoices.
• To improve our website experience by analysing usage patterns and identifying areas for enhancement.
• To comply with our legal and regulatory obligations, including record-keeping requirements under South African law.
• To send occasional service updates or promotional communications where you have given consent. You may opt out at any time.

3. Data Storage & Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it against unauthorised access, loss, or disclosure.

• All data transmitted between your browser and our servers is encrypted using TLS (HTTPS).
• Access to personal data is restricted to staff who need it to perform their duties.
• We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law — typically no longer than 5 years from the date of your last interaction with us.
• In the event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with the Protection of Personal Information Act (POPIA).

4. Cookies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytical data.

• Essential cookies — required for the website to function correctly. These cannot be disabled.
• Analytics cookies — used to understand how visitors interact with our site (e.g., pages viewed, time on site). The data collected is aggregated and anonymised.
• Preference cookies — used to remember your settings and improve your return visits.

You can control cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your data with trusted third parties only in the following circumstances:

• Service partners — carriers, freight agents, and customs brokers engaged to fulfil your shipment. They receive only the information necessary to process your cargo.
• Email service providers — used to send transactional and notification emails on our behalf.
• Analytics providers — to help us understand website usage. Data shared is anonymised where possible.
• Legal or regulatory authorities — where required by law, court order, or to protect our legal rights.

Any third party acting on our behalf is contractually required to handle your data in accordance with applicable privacy laws.

6. Your Rights

Under the Protection of Personal Information Act (POPIA) and applicable data protection law, you have the following rights in relation to your personal information:

• Right of access — you may request a copy of the personal information we hold about you.
• Right to correction — you may ask us to correct inaccurate or incomplete personal information.
• Right to erasure — you may request that we delete your personal data where it is no longer necessary, subject to our legal obligations.
• Right to object — you may object to our processing of your data for direct marketing purposes at any time.
• Right to lodge a complaint — you may raise a complaint with the Information Regulator of South Africa if you believe we have violated your privacy rights.

To exercise any of these rights, please contact us using the details in the section below.

7. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal data, please get in touch with our Privacy Officer:

We may update this Privacy Policy from time to time. The “Last Updated” date at the top of this page will reflect any changes. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.

For details about the terms governing use of our services, please read our Terms & Conditions.